Our Blog
Disrupting Healthcare with Artificial Intelligence
The healthcare industry is evolving with the exponential increase in the exploration of artificial intelligence (AI). There's a lot that's driving demand for AI in...
Read MoreAre you trying to sign your customer service issues away?
A few years ago I went to my primary care office for my annual check-up. When I walked into the waiting room there was a...
Read MoreMaking “big”, SMALL
How do you make big, small when dealing with complex issues which may seem overwhelming and never achievable? As easy as it sounds, it is...
Read MoreFun at Work?
I've heard the comments..."there should be no fun in the workplace" and "they call it job for a reason." However, since many of us spend...
Read MoreThe Optimal Workplace Environment: Bridging Provider Work Life and Well-being
Recently, I was part of one of our clinical service line annual retreats. The focus was on several performance goals in support of our organization's...
Read MoreOnly 5-Star Applicants Need Apply
In a recent post, I shared our health system’s four strategic priorities and how each facility and every department cascades these priorities to their respective...
Read MoreMy New Book: Mindful Healthcare
A healthcare organization needs to be more than capable nurses and doctors, sterile operating theaters, a business office, and an emergency room.
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