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Our Blog
Disrupting Healthcare with Artificial Intelligence
The healthcare industry is evolving with the exponential increase in the exploration of artificial intelligence (AI). There's a lot that's driving demand for AI in...
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Are you trying to sign your customer service issues away?
A few years ago I went to my primary care office for my annual check-up. When I walked into the waiting room there was a...
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Making “big”, SMALL
How do you make big, small when dealing with complex issues which may seem overwhelming and never achievable? As easy as it sounds, it is...
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Fun at Work?
I've heard the comments..."there should be no fun in the workplace" and "they call it job for a reason." However, since many of us spend...
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The Optimal Workplace Environment: Bridging Provider Work Life and Well-being
Recently, I was part of one of our clinical service line annual retreats. The focus was on several performance goals in support of our organization's...
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Only 5-Star Applicants Need Apply
In a recent post, I shared our health system’s four strategic priorities and how each facility and every department cascades these priorities to their respective...
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My New Book: Mindful Healthcare
A healthcare organization needs to be more than capable nurses and doctors, sterile operating theaters, a business office, and an emergency room.
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